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Manage risk with
on-demand communications


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Manage risk with
on-demand communications


Mortgage servicers and technology service providers face changing regulatory standards that require time-sensitive updates to customer communications. If not addressed, servicers can face expensive fines and legal fees. With customers in different states with different regulatory requirements, mortgage servicers can spend a lot of personnel and operational resources updating communications just to achieve compliance.  Our communications management platform provides you with web-based access to core document automation technologies, enabling you to update text quickly, control the creation and delivery of your communications ‘on demand’ from your desktop.

Improve your customer’s experience

Deliver personalized communications quickly and on the channel of your customer’s choice.

Lower cost per loan

Cut cost by eliminating manual processes. Take control of your customer communications and track job production and delivery while reducing operational cost.

Provide scalability as needed

Scale quickly without large investments in technology and infrastructure.

Reduce compliance risk

Manage your compliance risk and quickly adhere to changing regulations.

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Manage customer communications


Manage customer communications


Your direct and fully-loaded servicing costs are directly tied to how well internal staff is able to utilize technology resources. Our communications management platform provides a convenient tool for making ad-hoc changes to customer and other communication documents without requiring any additional developmental changes. Our platform allows you to:

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Take control of your communications

 
  • Proactive management of all time-sensitive customer communications – statements, letters, notices, and other business-critical correspondence.
  • Efficiency by enabling a centralized online repository of content and artwork facilitating accurate version control resulting in reduced content errors, quick turnaround and cost and time savings in operations.

Empower business users

 
  • Give your business users flexibility and control of communications to achieve a greater consistency in business processes.
  • In addition to creating, editing, approving and publishing documents, users can determine when information needs to be published allowing for quick response to regulatory and market needs.
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Bring down costs

 
  • Reduction in operational costs while improving the borrower’s experience with personalized communications that help reduce call center call volumes and reduce servicing cost per loan.
  • Lower IT and programming costs that provide you with extra budget to allocate to other revenue generating activities.

Contact


Contact


See our platform in action

We want to share how our customer communication management platform helps you manage risk and streamline your communications process.  Submit your information and one of our mortgage experts will reach out to you promptly.